Lemcon Networks’ Network Operations Centre ensures smooth running and operation of customers’ networks and services. The NOC monitors performance of networks. Lemcon provides these NOC services to a wide range of industries with focus on telecommunications and IT. Lemcon is a world leader in NOC services since 2003.

• Change Request management
• Change Request task tracking
• Performance reports
• Outage tracking and reporting
• Change management
• Monitoring
• Help Desk / Call Center
• Trouble Ticket Management
• Network Surveillance and Alarm
• Services Activation
• Maintenance Support Management
• Provides an integrated alarms system
• Manages scheduled maintenance
• Manages preventive maintenance
• Provides control over network issues

Trouble tickets are all directed to NOC for corrective actions and tracking. The NOC provides the interface for field resources and technical support staff. Lemcon also manages the site access, ensuring that technicians gaining access to sites are certified to carry out their work.

• Alarm displays
• Fault prioritization and visual displays
• Trouble ticketing management
• Work order management
• Site quality management
• Documentation management
• Reporting
• Scheduling
• Process Management